Refund policy

Returns and refunds

You have 10 days after receiving your item to request a return. To be eligible, the item must be in the same condition in which you received it: unused, with tags and in its original packaging. A receipt or proof of purchase is required.

To request a return, email gonzalezoky67@gmail.com with your order number. Our return address is YOOPETS, 600 Nissan Dr, Apt 71, Smyrna, TN 37167, United States. Please request authorization before sending anything back.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without a prior return request will not be accepted. For return questions, email gonzalezoky67@gmail.com or call +1 629-275-3659.

Damage and order issues
Inspect your order when it arrives and contact us immediately if an item is defective, damaged or incorrect so we can assess the issue and resolve it.

Exceptions and non-returnable items
Certain items cannot be returned, including perishable goods such as food, flowers or plants; custom products such as special orders or personalized items; and personal care items such as beauty products. We do not accept returns of hazardous materials, flammable liquids or gases. Contact us if you have questions about a specific item. Sale items and gift cards cannot be returned. These exclusions do not limit rights that cannot be excluded under applicable law.

Exchanges
The fastest way to obtain a different item is to return the original item and, once the return is accepted, place a separate order for the replacement.

Refunds
We will notify you after receiving and inspecting your return and let you know whether a refund is approved. If approved, we will refund your original payment method within 10 business days. Your bank or card issuer may take additional time to process and post the refund. If more than 10 business days have passed since approval, contact gonzalezoky67@gmail.com.